Mobile App Support
Support Policy for All RhinoWare Mobile Apps and Our Extended Network
Welcome to Our Mobile App Support Suite
We are committed to providing our users and networks with the best experience possible. If you have any questions, need technical assistance, or want to report an issue, we are here to help.
How to Get Support
- Help Center & FAQs
For quick answers to common questions, visit this Help Center or browse our Frequently Asked Questions (FAQs) to find solutions to common issues. - Contact Our Support Team
If you need further assistance, you can reach out to our support team through the following channels:
- Email Support: [email protected]
- Business Hours: Available Monday–Friday, 9 AM–6 PM CST
- Support Ticket System: Submit a request through our contact form on website
- Report a Bug or Technical Issue
If you encounter a technical problem, please report it by emailing us at [email protected] with details, including:
- Your device model and operating system
- A description of the issue
- Screenshots or screen recordings (if possible)
- Feedback & Feature Requests
We value your input! If you have suggestions for improving our app, please submit them and we’ll reply back within 5 working days
Support Response Time
- General inquiries: Within 72 hours
- Technical issues: Within 48 hours
- Urgent matters: Priority support available for critical issues
Privacy & Security
We take your privacy seriously. Please review our Privacy Policy to learn how we handle your data and protect your information.